Hey Friends!!!
Okay salon owners… I have a question for you! 👀
One of your stylists messes up a client's color. The client calls the salon and wants it fixed, but here's the catch…
She does NOT want to go back to the stylist who did it!
So now what?!
Do you book her with another stylist and comp the service?
Do you take away the original stylist's commission? Split it between the two? Or does the salon just eat the cost?!
WHO GETS PAID?! 💸
Because now you've got TWO stylists who put time into ONE head of hair, and a client who only paid ONCE!
This is a REAL question one of my students sent me, and I KNOW she's not the only salon owner dealing with this!
In today's episode of The Level Up with Lacey Podcast, I'm breaking down EXACTLY how I would handle this situation.
We're talking about what's fair for your stylists, protecting your salon's profit, and why having a policy in place BEFORE this happens is SO important!
And let me tell you… there are a few things I would NEVER do when it comes to commission!
Because friends, if you have a team, this WILL happen to you. And the last thing you want is to be making up policies in the middle of a frustrated guest situation!
Go listen, and then come tell me…
HOW would you handle this in your salon?!
READY TO PLAN YOUR BEST YEAR YET?! 📅✨
Friends, 2027 will be here before we know it, and I do NOT want you walking into another year without a PLAN!
That's why I'm hosting my 2027 Master Your Year Planning Session!
We're talking about getting intentional with your upcoming year, mapping out your goals, and creating a plan for your salon so you're not just winging it as the months go by!
Because a successful year doesn't just happen… YOU HAVE TO PLAN FOR IT! 👏🏼
👉🏼 SAVE YOUR SEAT FOR THE 2027 MASTER YOUR YEAR PLANNING SESSION!
Let's make 2027 a year of intentional growth, friends!!!
LOVE YOU GUYS!!!
XO,
Lacey ❤️